Troubleshooting Booking Modifications – Zendesk

Booking modifications are sometimes necessary when plans change for your private dining experience. Our platform is designed for flexibility, allowing you to adjust details directly from your account. This article guides you step-by-step to troubleshoot common issues encountered when modifying bookings, ensuring a seamless journey from start to finish.

Understanding Modification Options

You can modify your booking—such as guest count, event date, or menu requests—via your dashboard. However, certain changes may require chef approval. Before proceeding, review your booking details to ensure your modifications align with our policies and chef availability, promoting a smooth experience for everyone.

Steps to Modify Your Booking

Log in to your account and access the ‘My Bookings’ section.
Select the booking you wish to change.
Click on ‘Modify Booking’ and enter your new details.
Review modification summary and submit your request.
Monitor updates—most changes require chef confirmation. You’ll be notified via email or in-app notifications.

Common Issues and How to Resolve Them

Modification option greyed out: Check if your event is too close to allow changes.
Chef unresponsive: Use the messaging feature or contact support for assistance.
Pricing discrepancies: All new costs are itemized before confirmation. Contact support if unclear.

When to Contact Support

If you encounter technical challenges, last-minute changes, or issues not resolved through the platform, our trusted support team is here to help. Reach out via the Help Center, live chat, or email. We prioritize your dining experience and proactively resolve every booking modification concern swiftly.

Conclusion

Booking flexibility is core to our hospitality mission. By easily managing modifications, you maintain control over your special event. For further questions or difficulties, let our team support you—so you can focus on celebrating culinary artistry with confidence and peace of mind.