Our Cancellation and Refund Policies

At Zendesk, we understand plans may change, and your peace of mind matters. Our cancellation and refund policies are designed for clarity, fairness, and transparency. Here, you’ll learn how to cancel a booking, what makes you eligible for a refund, and where to locate the full details before booking your private chef experience.

How to Cancel a Booking

1. Log in to your customer dashboard on our platform.
2. Select the booking you wish to cancel from your active events list.
3. Click the “Cancel” button and follow the confirmation prompts.

Refund Eligibility and Timelines

• Full refunds are available if you cancel within the timeframe specified on our policy page.
• Partial refunds may apply for late cancellations, depending on notice period.
• Details on timeframes and deductions are clearly stated during booking confirmation.

Where to Find Policy Details

You’ll always see a summary of our cancellation and refund policy before you confirm any booking. For a full, up-to-date explanation, visit the policy page via your dashboard or click on “Cancellation Policy” within your chef’s event details.

Conclusion: Your Experience, Protected

We’re committed to providing a reliable, transparent booking process. If you need to cancel, rest assured our policies prioritize both your flexibility and the chef’s commitment. Still have questions? Visit our help center or reach out for individual support any time.